A3 WALLET · UPDATED 2 OCTOBER 2026
Support
Help with your A3 Wallet.
Contact A3
Email support@a3wallet.com for A3 Wallet support. A3 Wallet is powered by BrazHelp Solutions. Describe what happened, your device/browser and any visible error. Include a public transaction hash only if needed; avoid unnecessary personal information.
Account access
If you cannot sign in or your expected wallet is missing, stop and contact support. Do not create a replacement account or wallet to work around an account-mapping issue. Tell us your sign-in method, without sharing any credentials.
Receive and network selection
Match the network and asset with the sender. Ethereum and Tron addresses and token networks are not interchangeable. Review the full address and selected network before sharing Receive details.
Pending transfers and unavailable activity
A submitted transaction is not a confirmed transaction. Check the transaction hash on the correct network explorer. Network or provider problems can delay balance and activity updates; unavailable information does not mean a zero balance or no transactions. A3 cannot reverse a confirmed blockchain transfer.
Security and privacy
Never share your seed phrase, private key, password or verification code, including with someone claiming to be support. Do not approve an unexpected signing request to receive support. Read the Privacy Policy or use Account Deletion to request deletion.
Availability
Buy and Swap are not part of Release 1. Some Tron actions remain subject to separate provider and safety gates. An unavailable action is not an invitation to use a different account or network. The current product is a responsive web wallet/PWA; native store distribution has not been verified.